FAQ

Our partners are located throughout different parts of the world including India, China, Japan, Dubai, and the United States (home for us, currently). Our unique business model and established relationships have given us access to products all over the world at phenomenally low prices and we pass these steep discounts we have earned along to you - our valued customer.

Because we ship directly from our partners' facilities from various countries throughout the world, your purchase(s) may take between 3-6 weeks to arrive.

In addition, our partners do not provide tracking numbers, but rest assured you're in good hands and all of your purchases with us are backed by our 100% satisfaction guarantee.

How much is shipping?

This depends on the product ordered, the total weight, and where we're shipping to.

How long does it take for an order to arrive?

This depends on the product ordered. Most items will arrive in about 3-6 weeks. If you're still not sure, just email us. We're happy to help.

Can I have a tracking number?

Unfortunately our global suppliers do not provide tracking numbers but we do offer a 100% satisfaction guarantee if you are having a problem with your order.

I ordered 2+ items, but only received one... where's my order?

We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)

Why have I not received any order confirmation details?

Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process we send 2-3 emails, including an order conformation, a fulfillment notice, and a shipping notice.

If you believe you may have entered your email incorrectly please contact us and we will fix it for you.

Are the "FREE" items really free?

YES! For our promotional items, all you have to pay is the shipping cost. The price of the item itself is $0.00 :)
Your free plus shipping items are limited to 6 items per customer per transaction.

What is your refund policy?

Making YOU Happy Is Our #1 Priority. If you do not receive your order within the estimated timeframe, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer. Click on the following link for more information on our refund policy.

How do I contact you?

If you have any questions that are not on this FAQ page, please contact us on our Facebook page OR please email us at Contact@martnova.com and we will reply to your inquiry.